Return Policy
As of 5/27/2025
Return Window
You may return any standard mouthpiece within 15 days of delivery.
Refund
We’ll refund the purchase price back to your original payment method, minus: Return shipping (for customer-requested returns) and a 10% restocking fee.
Non-Returnable Items
Made to order mouthpieces (such as those with Gold or Rhodium coatings) are non-returnable.
Defective or Incorrect Items
Report defects or shipping errors within 7 days of receipt. We cover all return shipping and will either send you a replacement or issue a full refund (no restocking fee)
Exchanges
Exchanges must be requested within the same 15-day window. You pay any price difference and return shipping; we waive the restocking fee on the item you send back.
How to Initiate a Return or Exchange
Email jon@kaplanbrehm.com with your order number and the reason. We’ll issue an RMA and, if it’s a defect or our error, a prepaid return label. Ship the item back within 5 business days. Once we inspect it, we’ll process your refund or ship your replacement.
Shipping Costs
Customer-requested returns/exchanges: you pay return shipping.
Defect or our error: we cover return (and replacement) shipping.